Frequently asked questions

Most of our products are available online, but we don’t sell some products because there’s a similar alternative sold on the shop. We don’t sell glass bottles of water online because it’s not easy to send glass bottles by courier! We also have some special online shop-only products which we sell on our website, including t-shirts and reusable bottles.

Your delivery should be with you in 2-3 working days for larger orders sent by courier, and 3-4 working days for smaller orders which are sent by Royal Mail.

Please contact the online shop with your enquiry and someone will get back to you shortly.

We currently ship to all addresses in the UK. If you are in a different country, please email us to find out if we can arrange delivery of an order for you.

If you contact us within six months of placing your order to let us know that a product you have received is faulty, we will refund or replace your product.  Your statutory rights are not affected.

You have seven days from the time in which you receive your order in which to change your mind. You must notifty us in writing (by email or post) that you would like to cancel your order. You must pay for returning the goods. Your statutory rights are not affected.

There is a lot of information on our website on the relevant product page. Use the menu at the top of the page to find the product in Food and Drink, or Household..

In the UK, our products are sold in many supermarkets, high street stores and online retailers. Many shops, universities and canteens within business and industry also sell our products. If you are interested in reselling or distributing our products, please contact our sales team.

Where applicable, the prices shown in the shop include VAT – so you won’t get any surprises at checkout. If you require a VAT invoice (for example, if you are buying on behalf of your company) then please get in touch to request one once you have placed your order.

We accept payments by debit/credit card using the PayPal online checkout. If you have a PayPal account, you can also use this as well.

The amount you will pay for delivery varies depending on the weight of your order, starting from £1.75.

The One Foundation, is the UK based charitable division of Global Ethics Limited. They work in partnership with selected NGOs in Africa who are specialists in their respective areas; addressing the most pressing humanitarian needs such as clean drinking water, nutrition, HIV/AIDS testing and hygiene & sanitation.

Records for The One Foundation and Global Ethics Ltd can be found at Companies House and further records for The One Foundation can be found at The Charities Commission.

The One Foundation is a Registered Charity No: 1118810.

Plan UK

Plan is a global children’s charity, working with children in the world’s poorest countries and helping them to build a better future. For over 70 years they’ve been taking action and advocating for every child’s right to fulfil their potential by:

• giving children a healthy start in life, including access to safe drinking water
• securing the education of girls and boys
• working with communities to prepare for and survive disasters
• inspiring children to take a lead in decisions that affect their lives
• enabling families to earn a living and plan for their children’s future

To find out more about Plan, please visit www.plan-uk.org

Oxfam GB

Oxfam is a leading international NGO with a worldwide reputation for excellence in the delivery of aid and development work. Their purpose is to work with others to overcome poverty and suffering. Through decades of experience, Oxfam has come to focus on a number of core issues that are vital in helping poor people to lift themselves out of poverty, including: health, education, water, livelihoods and gender.

To find out more about Oxfam GB, please visit www.oxfam.org.uk

Opportunity International

Opportunity International is one of the world’s leading microfinance networks. Their mission is to provide opportunities for poor people to transform their own lives by creating jobs, reducing vulnerability, stimulating small businesses and strengthening communities. They do this by establishing sustainable microfinance institutions that provide training and financial services to poor people who are excluded from the financial system. Building on 38 years of experience, Opportunity is developing a significant, sustainable and scalable operation to meet the needs of poor and isolated communities in Africa.

To find out more about Opportunity International, please visit opportunity.org.uk

Self Help Africa

Self Help Africa is an international development agency working with poor rural communities in nine African countries to tackle hunger and poverty. Their main focus is training families and communities to use simple, cost effective agricultural methods that improve crop production and quality. Alongside this they help identify real income earning opportunities, promote natural resource management and improve access to basic services like clean water, healthcare and education.

To find out more about Self Help Africa, please visit www.selfhelpafrica.org

mothers2mothers

mothers2mothers is an NGO that helps to prevent mother-to-child transmission of HIV. They provide support for mother and child health in hospitals and health clinics. Their mission is to help eradicate mother-to-child transmission of HIV through an effective, sustainable model of care that relies on trained local women who provide education and support for pregnant women and new mothers living with HIV.

Three main goals drive mothers2mothers’ work:

• Preventing babies from contracting HIV through mother-to-child transmission.
• Keeping mothers with HIV, and their babies, healthy.
• Empowering mothers living with HIV, thereby enabling them to fight stigma in their communities and to live positive and productive lives.

To find out more about mothers2mothers, please visit www.m2m.org

Roundabout Water Solutions

It’s Roundabout Water Systems’ mission to improve the lives of children and their families by providing easy access to clean drinking water, enhancing public health, and offering play equipment to millions across Africa. They work to bring fun and play into the lives of African children, create better health for millions, and to achieve the United Nations’ Millennium Development Goals, by installing the PlayPump water systems in sub-Saharan Africa.

• Preventing babies from contracting HIV through mother-to-child transmission.
• Keeping mothers with HIV, and their babies, healthy.
• Empowering mothers living with HIV, thereby enabling them to fight stigma in their communities and to live positive and productive lives.

This is a tricky question to answer. When we started out we wanted to say e.g. 10¢/10p from each bottle goes to charity. The reality is that, because some retailers sell it at different prices, we have to be flexible about the donation. Unfortunately, we can't influence the retailer's margins, but some people are so behind the idea that they give some of their own profits back to us too.

So far we have given away £6.9 million, rest assured that we don’t take a penny profit, that all goes to where it’s needed most.

The One Foundation underwent a lengthy due diligence process in over 40 organisations. The partners we have selected are delivering best practise, high quality and community driven support.

We also chose these partners based on their cost-effectiveness and ability to be completely transparent.

Find out how to make a donation.
 

One water is pure spring water, which comes from a natural mineral water spring in Heartsease, Powys-just over the Welsh border. It’s bottled by a company called Radnor Hills Mineral Water Company Limited who are hugely supportive of what we are trying to do. Heartsease is an area of outstanding natural beauty and is very unpopulated – i.e. there’s no pollution there – other than a few sheep!

If you would like to find out more about stocking One Water, please Contact Us.

We transport our products the same way everyone else does, by truck. We do NOT import our water from distant shores. Instead, we bottle locally with several bottling facilities around the country. We do not transport the water more than 500 miles from the production facility to the customer and strive to minimise this distance to 300 miles. It is our goal to transport all the water less than 300 miles.

One is a not-for-profit business, operating in the corporate world; in the most ethical way possible, to make money to give away to people that really need it.
The reality is that the market is worth over a billion pounds in the UK. It's a market where healthy profits are made. As with all our products lines, our mission is to displace those profits into causes that address the imbalance in our world.

We are not saying buy our water INSTEAD of using tap water; we are saying IF you are going to buy bottled water, buy One and make a difference at the same time. And it adds up – so far, One has raised over £6.9 and the million in donations and provided clean water to over 1 million people.

What better way to directly aid those who need it most?

All our water is sourced locally in the country of sale, so water sold in Britain is bottled here and the same for Australia. Our bottles are recyclable.

Our bottles are made of PET and are the lightest weight 500ml plastic bottles available. They use far less plastic than the typical water bottle. In fact, they are 50% lighter than your average soda bottle.

There are no quick wins to this, but people are moving in the right direction. And we work closely with our manufactures to look at the best long term, sustainable, environmental options, rather than a quick fix solution.

A RSS or Really Simple Syndication, is a technical term for a news feed. It allows you to have latest news delivered directly to your computer or handheld device without you having to visit our website.

Most popular web browsers offer in-built RSS reading to read your favourite news feeds. You can also download and use various news reader software or use an online reader.  They are excellent ways of keeping in touch with your favourite websites.

Look out for the little orange icon at the bottom right of our new pages. Click on the icon to see the feed for that page or topic.

We offer a number of news feeds, specifically in our new or blog pages. You can subscribe to a particular tag, one of our bloggers, or a specific article.

Some of our top feeds are:

• All News
• News At One
• Australia News
• Trip Reports 
• Events 

If you have a Facebook or Twitter account, click on the appropriate icon to share the news item.

At the bottom of each news article is a link to the author’s blog. Look for the RSS icon on the author’s page to subscribe to further articles.  You can also see a list of our bloggers.

We encourage our readers to leave comments on our news items. Look for the Add New Comment at the bottom of the article. If you already use other social sites such as Facebook or Twitter, you can sign in by clicking the DISQUS icon. Then type in your comments and post them.

Most of current bloggers are people who work for One and associated companies. If you are interested in blogging for us and have specific interest in our work, why not start off by regularly commenting on our news either on this website or on Facebook/Twitter. If you are already an active blogger elsewhere, feel free to write about us.  Once you have built up a resume, please do contact us and let us know about your work and why you would like to blog on One Difference.